For new Businesses, a roadmap that provides clarity to all stakeholders, bringing together people, processes, and technology, can make the difference needed to drive long term growth.
But how important is Maturity Model for any Business? Is it needed for early-stage businesses or even for businesses which are in the Growth Phase?
Absolutely! Factors from Revenue streams to Employee to Customer Engagement to Organizational Capabilities to Business Potential - It does matter! It's become important for us to explore now more than ever! It does take an effort to structure the processes, incorporate & execute consistently. Consistency of Productivity, Consistency of presenting business potential for products/services, Consistency of engagement with internal stakeholders as executives, employees, people who support us for doing business, Consistency of engagement with Customers is very important for any Customer to buy-in and give long term commitment and repeat business.
Maturity into a Business doesn’t come on its own. It does come with that consistent approach to planning and pivoting the model to best fit the scenarios or the consumer need which changes time to time based on the demand, need, pain point and market trends. Businesses need to constantly analyse, model and remodel, plan, build execution scenarios, execute and measure time to time for their approach to targeted market; whether its pre-sales or marketing or product/service sales, delivery, after sales and repeat engagements.
Businesses who want to leap ahead beyond their current threshold of operations should constantly assess their business; build process improvements in and around business functions, enable their respective functional teams, bring training and engagement to employees or people who support them through customer engagements and delivery. Eliminating Business wastes which can be identified early in businesses also strengthens the Business and enables them to scale up quickly.
Build your strategies right when it comes to Product Pricing, Product Differentiation, Quality & Competence, Building the needed Business Reach. Any business when they start reviewing their efforts, it becomes so relevant for them to build Sales Toolkit, Standard Operating Procedures, Quality Checklists, Delivery Protocols, Customer Service Protocols, Customer Engagement Guidelines; to name a few. Building the practices are so inherent in any Business, and can sometimes be daunting to look at. However, categorizing them and building the needed practices in each of the areas we are operating not only builds our confidence to achieve our goals and also builds our capabilities to overcome business risks, mitigate risks; create opportunities for Growth.
Employees and Customers are the people who can make or break a company. Business and Employee Metrics to set expectations, review goals and constantly measure our capabilities become equally important to develop our company potential in delivery and engagement. Sometimes, a little Change in the way we engage with others can provide enormous benefit down the road.
Trust with customers is built by consistently delivering on the promise of the company. This requires a framework that uses procedures and protocols to ensure quality. Right People Practice grows the company and helps it scale faster. Customers, Vendors, & Employees are like pieces of a puzzle that have to come together carefully to make it happen. Build the culture and the needed practices that allow your company to grow. Plan for short term and long term for your Growth while implementing a new Strategy or enhancing an existing strategy in your Business. Align your vision right for your Company.
Few Questions to ponder upon are: Do we have the right Strategy? Did we put in enough efforts to strengthen our positioning in the market? Do we have the right people in the business to connect and manage sales and client expectations? Do we have set practices and processes for each of the people working for this common goal of business growth; which are repeatable and bringing business? How technology can improvise any of the processes within the company? Which practices or processes are hindering the growth and scale of business? Do we consistently assess our customer engagement, customer feedbacks and improve our business processes? Does Technology Integration can bring any impact or disrupt the market where we are in and differentiate as a company, better our capabilities? Which processes, practices the company can build, sustain, measure and evolve for business growth and to build scale in Business?
ENSCONCE is here to make it simple yet strengthen those little things that matter! You could consider ENSCONCE as your own architect to put together the building blocks of your business. Know more of what we could offer. A quick snapshot of our services is available at Business Transformation Services